We accept returns within thirty 15 days of purchase (the date listed on your receipt) for items in new condition. You can’t return anything that’s worn, damaged, washed, or altered in any way.

International Returns

If you want to return your purchased items, please send us an email to office@mermaidtail.eu and deliver them to the address below within 15 days from the day you received your package. Please write your order number on the outside of the package. You will receive your refund in the original form of payment. Unfortunately we cannot refund duties, taxes or shipping charges.


Address: Ziduri Intre Vii No.19 Bl.i Ap.42 Bucharest Sector 2 Romania

Refunds and Processing

  • Refunds will be processed within approximately 5 to 7 business days after we receive your return.
  • Original shipping charges are non-refundable.